MARCH 23, 2023 | BGR
OpenAI has launched plugins for its language model, ChatGPT, to enable users to access up-to-date information, run computations or use third-party services directly from the chatbot. These plugins are built by a small number of companies, including Expedia, FiscalNote, Instacart, KAYAK, Klarna, Milo, OpenTable, Shopify, Slack, Speak, Wolfram and Zapier, and will provide users with a wider range of possible use cases. OpenAI plans to roll out the plugins more widely in the future but has started with a small set of users, including plugin developers, ChatGPT users and API users.
The plugins will allow users to perform tasks like bringing their trip plans to life, ordering groceries from local stores and calculating distances without having to jump between separate websites or apps. While the announcement comes in the same week that Opera announced it is bringing ChatGPT and other AI features to its browsers, and Microsoft also brought GPT-4 to its Azure OpenAI service.
The development of OpenAI and its language model, ChatGPT, has significant impacts on various industries and the way businesses interact with customers. Small business owners should be aware of the potential opportunities to leverage the chatbot technology and its plugins to enhance customer experiences and streamline operations. By connecting ChatGPT to other services via plugins, businesses can provide customers with up-to-date information, run computations, or use third-party services all through the chatbot. As AI technology continues to advance, small businesses should also consider investing in AI tools and solutions to stay competitive and meet changing customer demands.